Recent Tweets

customer service

3 Ways to Give Positive Customer Care for the Holidays

Our team ran up a steep learning curve in developing a new product line and the means to administer it. We experienced a great deal of change and discovered as we ran this race that exceptional customer care is an integral part of a successful process.   Here are 3 ways you can give the same positive customer care we experienced to your customers for the holidays:   Ask Great Questions While it’s easy to just “get started” with what you know, these companies first ask great questions. They began at 50,000 feet, i.e., big questions about our business goals, hopes, dreams, frustrations, and fears.   Then they drilled down to specific ways to accomplish our goals with the least [...]

By | December 6th, 2017|featured, work positive|0 Comments

3 Reasons to Positively Celebrate Birthdays

Friday is my birthday. It’s not a decade birthday or one of significance like I can now vote, drink legally, or qualify for Medicare. It’s just a birthday in the grand scheme of life, but every birthday is special to me.   You see, I have friends who aren’t here to celebrate and they left younger than me. I have family who aren’t here that were my mentors. I have friends facing the inevitability of a shorter life from cancer. Every birthday is special to me.   And that’s why I celebrate my birthday, but even more so, why I celebrate others’ birthdays as well. Some of my friends and clients even get birthday calls with some lucky few enduring [...]

By | November 8th, 2017|featured, work positive|0 Comments

3 Strategies to Give Positive Customer Service

The relationships you have with your customers are the most important assets you possess. Easy to understand and take care of, right?   But do you?   As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some positive and negative experiences.   Listen As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked, --“May we pick him up at the airport?” --“Will he want a ride to his meeting?” --“May we return him to the airport?” It was if they anticipated my every need. “We care” was the message.   My experience with [...]

By | August 23rd, 2017|featured, work positive|0 Comments

3 Strategies to Profit from Change

The most common remark I hear in coaching business people today is, “We’ve gone through a lot of changes and more are coming.” Ironically, each client believes their situation is unique. You’re not. It’s all of us. Some of us are excited by it. Others are terrified. Most are just trying to keep up. So how do you increase sales with greater team productivity and get out of the office earlier while experiencing a fire hose volume of change? Invite your customers to show you how. Here are 3 Strategies to Profit from Change:   Focus on Change Focusing on the positive is an integral dynamic of your Work Positive lifestyle that is a powerful antidote to the dizzying pace [...]

By | July 26th, 2017|Uncategorized|0 Comments

3 Ways to Get More Ideal Customers

3 Ways to Get More Ideal Customers   It costs too much to do business with some people.   Who are your “some people?”   How much time do they steal from your enjoyable customers? How much energy do you give them? How much attention that can be more profitably invested in your ideal customers relationships?   You’re throwing good time, energy, attention and therefore money after bad.   So why are you doing business with “some people?”   Select one of them. Just one. The most obnoxious of the bunch.   Here are 3 Ways to Get More Ideal Customers:   Displace Them First, decide to displace the customer who is taking money out of your pocket.   Explain [...]

By | June 14th, 2017|featured, work positive|0 Comments

3 Ways to Redeem Negative Customer Experiences

A certain airline stranded me. A lot. Once for 9 hours and another time overnight with no compensation. I told my associate, “We fly them just when they’re the only choice.”   And that was the case recently. So here I am unhappy about patronizing a poorly run company when the flight attendant asked me if I wanted some cookies.   The one thing I really like—okay love—about this airline is their cookies. So I said, “Yes.”   She said, “You know if you squirt a lime on them, they taste like key lime pie.”   How did she know key lime pie is one of my favorites?   “Would you like a lime?” she asked with a big smile. [...]

By | May 10th, 2017|featured, work positive|0 Comments

Yes, It’s Really That Simple

You have read story after story of random acts of kindness. The person at the drive-thru window who pays for the coffee of the person behind them, who then pays for the coffee of the next person, and so on for up to 27 customers. The same type of generosity occurs at traffic toll booths.   You have held the door of a retail store for a physically challenged person to wheel in. You have let someone over into your lane of traffic…at least once, right? You have arrived at a fast-food counter simultaneously with another parent and motioned her ahead of you, remembering what it’s like to eat out with an 18-month old.   There is so much positive [...]

By | December 21st, 2016|featured, work positive|0 Comments

Tap the Power of Thank You

There may be only one day a year devoted to giving thanks, but expressing thanks year round and doing it well is one of the most profitable business strategies you can have.   Numerous studies reveal that when you thank your customers, they spend more money and tell their friends about the exceptional service and products you deliver, increasing your profits. Volumes chronicle how employee productivity zooms when appreciation is expressed, raising your margins. Vendors go the extra mile to extend credit and deliver "just in time" when they hear gratitude regularly, and keep your cash flowing. Giving thanks works in business.   But you're already doing more with less and the last thing you want is another item on [...]

By | November 16th, 2016|featured, work positive|0 Comments
Load More Posts